New service assistance
A new home. A thoughtful start.
Plan your electric and gas setup with fewer unknowns. Understand what to prepare, who to contact, and how to request service directly from your local utility.
Understand your options
A practical guide.
Not a transaction.
Electric service setup
Identify the electric utility serving your address and check its move-in requirements. Deposits, identification, and connection schedules are determined by that utility.
Gas service setup
Ask your gas utility whether an appointment or access to the property is required. Do not attempt to turn on or reconnect gas equipment yourself.
Move-in assistance
Prepare your intended move-in date, service address, and a general description of your needs for the utility. If you call us for guidance, keep sensitive account and financial information private.
How to get help
Simple steps.
No surprises.
A phone call is the beginning of a conversation—not permission to change your utility account.
Call Smart Energy Bill
Tap a call button or dial (888) 855-7073 for utility guidance. No online submission is needed.
Explain your question
Ask about a bill, new service, or a move. Keep card, bank, Social Security, and account numbers with your utility.
Confirm with your utility
Complete any payment or service change directly with your utility and keep its confirmation.
Call for guidance
Start with
a conversation.
Call with your question about new service assistance. No online submission is needed.
Keep account numbers and personal financial details with your utility. Its official channels remain the place for verified account actions.
For urgent needs, contact your utility directly. Calling us does not make a payment or place a utility order.
Before you take the next step
Good questions. Clear answers.
Know what this portal can help with—and what stays with your utility.
Call (888) 855-7073Will calling you turn on my utilities?
No. We offer guidance only. Your local utility must accept and confirm a separate service application before electricity or gas service can be started.
How far ahead should I contact my utility?
Contact your utility as soon as you know your move-in date. Required notice and appointment availability vary by utility, address, and service type. We cannot guarantee a connection date.
Can you help with both electricity and gas?
You can request guidance for electric service, gas service, or both. Your address may be served by different providers for each.
Do you need identification for general guidance?
No. Do not share identification documents, Social Security numbers, account numbers, or financial details with us. Provide required verification only through your utility’s official channels.
Your next step, made clear
Need assistance
with your utilities?
Call us directly for utility guidance. For urgent issues, contact your utility directly.
No payments or service changes by phone.