Stop service assistance
Close a chapter. Not a loose end.
Understand how to request an electric or gas service stop, plan your final billing, and keep a record of your utility’s confirmation.
Understand your options
A practical guide.
Not a transaction.
Electric stop service
Contact your electric utility to request a service end date. Confirm whether access, a meter reading, or additional notice is needed before you leave.
Gas stop service
Ask your gas utility about its shutoff procedure and any required appointment. Only authorized personnel should handle gas disconnection or reconnection.
Final billing information
Provide a forwarding address through your utility’s official channels. Ask how final usage, deposits, credits, and any outstanding balance will appear on your final bill.
How to get help
Simple steps.
No surprises.
A phone call is the beginning of a conversation—not permission to change your utility account.
Call Smart Energy Bill
Tap a call button or dial (888) 855-7073 for utility guidance. No online submission is needed.
Explain your question
Ask about a bill, new service, or a move. Keep card, bank, Social Security, and account numbers with your utility.
Confirm with your utility
Complete any payment or service change directly with your utility and keep its confirmation.
Call for guidance
Start with
a conversation.
Call with your question about stop service assistance. No online submission is needed.
Keep account numbers and personal financial details with your utility. Its official channels remain the place for verified account actions.
For urgent needs, contact your utility directly. Calling us does not make a payment or place a utility order.
Before you take the next step
Good questions. Clear answers.
Know what this portal can help with—and what stays with your utility.
Call (888) 855-7073Will calling you disconnect my service?
No. We offer guidance only. Your utility must receive and confirm an official stop-service request. Continue to follow your utility’s instructions until it confirms the change.
When will I receive my final bill?
Final-bill timing depends on your utility’s billing cycle and meter-reading process. Ask your utility when to expect it and how any deposit, credit, or unpaid balance will be handled.
Can I stop electricity and gas together?
You may need to contact separate utilities for electric and gas service. Confirm each service end date separately. Calling Smart Energy Bill does not make either change.
What if I smell gas or have an emergency?
Leave the area and contact emergency services or your gas utility’s emergency number from a safe location. Do not use the Smart Energy Bill phone line for an emergency.
Your next step, made clear
Need assistance
with your utilities?
Call us directly for utility guidance. For urgent issues, contact your utility directly.
No payments or service changes by phone.