Transfer service assistance
New address. Keep your next steps clear.
Moving can mean more than an address change. Understand how to coordinate utility service at your old and new homes without assuming anything transfers automatically.
Understand your options
A practical guide.
Not a transaction.
Move service
Ask your current utility whether your new home falls within its service territory. If it does not, you may need to close one account and open another with a different utility.
Transfer address
Coordinate the requested end date at your old address and start date at your new one. Your utility will confirm whether a transfer, new application, or appointment is needed.
Switch location
Keep written confirmations for both locations. Verify that billing addresses, deposits, and any final balances are handled correctly by the relevant utility.
How to get help
Simple steps.
No surprises.
A phone call is the beginning of a conversation—not permission to change your utility account.
Call Smart Energy Bill
Tap a call button or dial (888) 855-7073 for utility guidance. No online submission is needed.
Explain your question
Ask about a bill, new service, or a move. Keep card, bank, Social Security, and account numbers with your utility.
Confirm with your utility
Complete any payment or service change directly with your utility and keep its confirmation.
Call for guidance
Start with
a conversation.
Call with your question about transfer service assistance. No online submission is needed.
Keep account numbers and personal financial details with your utility. Its official channels remain the place for verified account actions.
For urgent needs, contact your utility directly. Calling us does not make a payment or place a utility order.
Before you take the next step
Good questions. Clear answers.
Know what this portal can help with—and what stays with your utility.
Call (888) 855-7073Can my service always move to a new address?
Not necessarily. Utility service territories vary. Your current utility can confirm whether it serves the new address or whether you need to apply with another utility.
Does calling you transfer my account?
No. A call for guidance does not change your address, transfer service, switch a supplier, or close an account. Complete and confirm these actions directly with your utility.
Can I overlap service dates during a move?
Ask your utility whether overlapping dates are available and what charges apply. Policies, deposits, and scheduling requirements differ. We do not arrange or guarantee an overlap.
Will my energy supply plan transfer too?
Supply-plan rules depend on your provider, contract, and new address. Check your current agreement and speak directly with the supplier before assuming that a rate or contract will move with you.
Your next step, made clear
Need assistance
with your utilities?
Call us directly for utility guidance. For urgent issues, contact your utility directly.
No payments or service changes by phone.